Dear JPEX Users,
Due to the complete blockade of our platform by telecommunications service providers in the Hong Kong region, our platform users registered with Hong Kong phone numbers cannot receive phone messages, and hence, cannot retrieve SMS verification codes.
We are working hard to resolve this issue. For users who have registered using Hong Kong phone numbers and are unable to receive verification codes, please use the following emergency method to withdraw cryptocurrency:
Enter the last six digits of your registered phone number when inputting the SMS verification code.
Here’s an example:
If the phone number registered for cryptocurrency withdrawal is 1234 5678, input 345678 as the verification code.
Moreover, we earnestly request users who have registered with Hong Kong phone numbers to immediately bind their accounts to an email address to ensure the security of your assets.
Although we face tremendous challenges and continuous obstruction from the Hong Kong Securities and Futures Commission, we are committed to keeping our promise and standing firm. We hope all users can see our persistence and effort. We will not fall due to the severe challenges brought about by this irreversible policy risk!
Thank you for your continued support!
September 21, 2023